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Delivery
When your order is dispatched from the factory to our nearest warehouse, our customer service team will inform you by email and, if there is a balance to pay, you will be asked to pay this amount in order to continue the delivery process. Once your order has been confirmed in our warehouse in your area and within a maximum of 7 working days, for ALL INCLUSIVE deliveries, our fitters will contact you by telephone to agree a date and time for delivery and assembly at your home. This is only valid for Spain and the Balearic Islands.
For metropolitan France, delivery will be made within 10/12 days once the order has been sent. The carrier will contact you to arrange a delivery date with the customer. For other destinations, our customer service will inform you.
Once an appointment has been made, it is the responsibility of the Customer to ensure that the delivery can be made to the address indicated and confirmed to the carrier during the working hours when the transport companies make their deliveries. If the delivery cannot be made on the agreed date due to the
absence of the Customer without a justified reason or due to access difficulties that have not been notified in advance, DECOANKO shall not refund the amounts paid by the Customer and a second delivery shall be paid for. The cost of this second delivery will depend on the order and customer service will inform you of the exact amount.
IMPORTANT: If, for any reason whatsoever, the customer delays the delivery of the order received or stored in our storage area for more than 5 working days, once notified for delivery of the order, DECOANKO reserves the right to charge for the storage of the furniture from the sixth working day. This shall entail an additional cost of EUR 15.00 (incl. VAT) per day, in which case the amount resulting from this storage shall be paid in full prior to delivery of the order.
ALL INCLUSIVE services (valid only in Spain and the Balearic Islands) are available from Monday to Friday. In case of special deliveries (Saturday morning), there will be an additional cost of 121,00 euros that must be paid before delivery. Please note that the special delivery service (Saturday morning) is not available in all areas and must be requested in advance so that we can confirm the possibility.
DECOANKO does not commit to shipping products in advance, as the shipping date ultimately depends on the suppliers and manufacturers. The manufacture of most of the products offered on the website is always to order, the estimated average manufacturing and delivery time is between 45/55 working days for standard size furniture. For special size furniture, it will be 60/70 working days. The delivery time of your order may vary significantly for reasons beyond our control, such as justified delays in manufacturing or transport, as well as any other extraordinary circumstances. If the delivery of your order entails additional costs (customs duties or any other type of costs, provided that they are justified under the regulations in force in your country of residence), these will be borne entirely by the customer.
Responsibility for delivery.
The delivery will be considered to have been made as soon as the product has been placed at the disposal of the customer at the indicated place of delivery. The risks associated with the products (loss, breakage, scratches, shocks or theft) will be transferred to the customer from the moment the product has been made available to him/her, in accordance with the provisions of these general conditions. If the product(s) sent are damaged on delivery, the customer must indicate this on the delivery note of the transport company (and assembly company for Spain and the Balearic Islands) and notify this in writing to: postventa@docoanko.com within a maximum of 24 hours, giving a detailed description of what has happened, together with photographic documentation of the damage claimed. If a piece of furniture is replaced, it will be made to the same measurements and finishes as those indicated in your order confirmation. Under no circumstances will we agree to change the measurements and/or finish or repair the furniture on behalf of the customer and at the expense of DECOANKO.
If, at the express request of the Customer, the goods are delivered to third parties, DECOANKO shall not be liable for any damage resulting from this. DECOANKO shall be released from its delivery obligations and shall not be liable in this respect in the following cases
A) In the event of non-payment by the user, in accordance with the provisions of the legislation in force.
B) Omission or inaccuracy of information to be provided by the User in the order form at the time of placing the order.